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Frequently Asked Questions

How do weekly rentals work?

Our props are rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day.

For example, if you were to pick up your order on a Wednesday, your props would be due back on the following Wednesday. Tuesday being the 7th day, Wednesday would be considered your “grace” day.

If the props are not returned by 4:45 p.m. on the day your order is due, you will be charged for an additional week’s rental.

We are sorry, but we do not offer weekend or one-day rental discounts.

For new C.O.D. accounts we require:

1. A completed C.O.D. Account Application
2. A signed Pickle Props Shop Rental Agreement

For Net 30 accounts we require:

1. A completed Net 30 Account Application
2. A signed Pickle Props Shop Rental Agreement

For long-term rentals (Feature Films, MOWs & TV Series) we require a $1000 security deposit. For short-term rentals (Commercials, Music Videos, Photoshoots etc.) we require a $500 security deposit.

Can my production get extended rental discounts?

We offer extended rental discounts to our customers. Extended rental discounts will be applied as follows:

We are happy to discuss pricing for run of show and seasonal rentals.

Can items be taken on "memo"?

We do not allow items to be taken free of charge “on memo”. If you have a need for PD/Director/Client approval we may on a limited basis give a same day discounted day rate (open hours to close). Any rental that goes beyond the allotted time period will be charged at the full weekly rate.

How many items can I hold?

We do not have a strict number limit on items to be held, however, we kindly request that you be reasonable and only tag items you feel confident will be in your top choices. We ask that you let us know as soon as an item can be released from its hold.

We will require your contact information, hold date, and length of rental in order to hold an item for you.

Effective January 1st 2024, Pickle Props Shop will be implementing a hold confirmation policy:

If we receive a confirmation offer from a second hold client on an item already on hold, the 1st hold client will have 24 hours to confirm the item or voluntarily release it. Once those 24 hours have elapsed, if the 1st hold client either a) fails to communicate or b) cannot confirm the item, this will prompt Pickle Props to release the item to the 2nd hold, “confirming” party.

Please understand that as a small prop house it greatly affects us when clients keep their holds active when they remain uncertain and other clients are willing to confirm for said item(s). We appreciate your understanding!

What happens if I have an early return?

While we welcome early returns, production rentals are still billed in their entirety during the first week of the rental. Please make the confirmed rental period/s, from pick-up to return clear to your crew so we can bill correctly. We do not offer discounts or refunds if the props are returned early.

When can I send our truck to pick up?

We will not pack up an order until we have verbal or written confirmation. Please make sure you send us an email or give us a call to confirm your order.

At the time of confirmation, we can give you an estimate of when your order will be ready for pick up. Please allow enough time for us to prepare your order. Order readiness will depend on how busy we are. We cannot guarantee "rush orders".

What happens if I cancel an order after confirmation?

Confirmed orders that are canceled after they have been pulled, scanned, and packed are subject to a 25% restocking fee.

Do you take credit/debit card payments?

At this time Pickle Props Shop does not accept debit/credit card payments. Our apologies for the inconvenience. We accept payment via cheque, e-transfer, or cash.

What happens if the props/set dressing our show rented are never on camera/used?

All items that have left our dock are considered “rented” merchandise, and therefore billed accordingly.

What happens if I lose or break a prop?

All damaged items should be returned to Pickle Prop Shop. You will be required to pay for all props lost, stolen, or damaged beyond repair. In lieu of payment for these items, you may replace the props with items of similar kind and quality as determined by Pickle Props Shop in our sole discretion. You shall also be required to pay for all Pickle Props Shop packing materials (including bins, boxes, cardboard art corners, and bags that are lost, stolen, or damaged beyond repair). If lost/damaged items are not returned or replaced within one week, a loss & damage invoice will be issued.

What happens if I pay late?

If your production is on NET 30 terms and payment is not received within 30 days of the date you are invoiced, your NET 30 privileges will be revoked and you will be put on C.O.D. terms. We may hold any additional orders until payment from previous orders is fulfilled in full. Additional discounts applied to your order will be null and void. We reserve the right to charge 1.5% interest that accrues every 30-day period your payment is late.

How do I close out my account?

All returns are subject to processing. We will determine if there is any damage or loss as soon as possible. Please have a member of your department contact us to make sure your invoices have been paid in full and that there are no outstanding items or damage. Extended rental charges will accrue on missing items until your rental is closed out and all outstanding items and loss/damage issues are resolved.

Any more questions?

Just give us a call at (416) 354-2823 or contact us.